Terms and Conditions

I pride myself and commitment to excellence in every aspect of my service. Explore what I have to offer and how I can contribute to your success.

T&C's

The main points

  • I work full time so I will do absolutely everything in my power to make sure your booking can be scheduled. 
  • Please also be aware I'm a solo boutique business so if the situation arises where I fall ill, I don't have anyone to replace me. Again, a full refund will be given if monies have been paid prior, or we can re-schedule if that suits you.
  • This suit is very warm. I wear an ice vest, but if the visit is inside, please make sure there is air conditioning or a fan PLEASE.
  • Please ensure dogs are not in the room as my large stature, ringing bells and excitement can upset some dogs at first.
  • Santa will take all reasonable care during the visit but is not responsible for accidents, injuries, or property damage.

 

The Rest of them

  • If Santa is going to be late or needs to cancel
    • I promise to contact you in the event of an emergency which prevents me from attending or turning up on time. If for some reason I need to cancel, and monies have been paid prior, a full refund will be provided.
    • Please also be aware I'm a solo boutique business so if the situation arises where I fall ill, I don't have anyone to replace me. Again, a full refund will be given if monies have been paid prior.

  • Booking & Payment

    • I work full time so I will do absolutely everything in my power to make sure your booking can be scheduled. 
    • All bookings must be confirmed in advance.
    • A non-refundable deposit may be required to secure your date and time.
    • Full payment is due prior to the visit unless otherwise agreed.

  • Location & Travel

    • Santa visits are available within the Napier/Hastings area unless prior arrangements are made.
    • Additional travel fees may apply for locations outside the standard service area.

  • Duration

    • Standard visits last approximately 30 minutes unless otherwise agreed.
    • Extended time may be arranged for an additional fee.

  • Gifts & Props

    • Any gifts to be distributed by Santa must be provided by the client and clearly labeled for each child.
    • Santa will not supply gifts unless agreed upon in advance. (Home visits include a stuffed toy based on the child's favorite animal).

  • Behavior & Safety

    • Children must be supervised by an adult at all times during the visit.
    • Please ensure dogs are not in the room as my large stature, ringing bells and upset some dogs at first.
    • Santa reserves the right to end the visit early if behavior becomes unsafe or inappropriate.

  • Photography & Media

    • Clients are welcome to take photos and videos during the visit.
    • Santa may request consent for promotional photos if applicable.

  • Cancellations & Rescheduling

    • Cancellations within 48 hours of the scheduled visit may incur a fee.
    • Rescheduling is subject to availability.

  • Liability

    • Santa will take all reasonable care during the visit but is not responsible for accidents, injuries, or property damage.

  • Special Requests

    • Any special activities (e.g., reading stories, jokes) should be discussed at the time of booking.